Contact: Steve Fustero
Phone: (571) 216-8205
Email: iacsp1@aol.com

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Crisis Negotiations for First Responders: Online

In many hostage and suicide threat situations, the urgency of the crisis requires that first responding police or security personnel initiate and maintain dialogue until the arrival of professional negotiators. In the face of an emotionally-escalated crisis, one wrong statement can easily turn a dangerous situation into tragedy. In this 2-hour distance learning course, former hostage negotiator and FBI Unit Chief Vince McNally provides frontline police and security personnel with critical guidelines and advice for managing initial communications in crisis situations.

Topics include:

Dynamics of Crisis Events • Basic Principles • Initial Contact • Approach • Dangers • Demands & Deadlines • Suicide • Surrender • Post-Incident Issues


This Internet-based training program includes the following S2 Online Academy lessons:

No. Lesson ID Lesson Title Presentation Time
1 LEO 110 Crisis Negotiations for First Responders 1h 13m

Total completion time for this course is approximately 2 hours.

Testing And Documentation

The final exam for this course is administered online as a 10-question multiple-choice test. Upon completion of the test, the score is automatically graded and documented in the student's "My Courses" transcript (accessible from the "My Account" page). In accordance with S2 Online course policy, the student must complete the online test with a passing score of 80% or better to receive a Certificate of Training. If the student does not pass the test the first time, the student has one opportunity to re-test.

Student Comments

"I realize this is an introductory course but I feel the course presented a lot of usable information as well as a thought out presentation.
  R. Richards
Integrity Safety and Security, Inc
"This course was fantastic. I highly recommend this course for all first responders!!
  K. Schaefer
Allied-Barton Security Services
"An absolute must for anybody that could be a first responder. Excellent!
  J. Slabbert
Al Rushaid Investment Co
"The course will assist me greatly with instructing conflict management training fr UK based Security Officers. Thanks for a great and informative course.
  L. F. De Beer
South African Police Service
"Excellent information in plain easy to understand terms, elliminates the myths that tv has put on crisis negotiations.
  S. Tillman
Loyola University Police
"Excellent course for those that are just being introduced to hostage negotiation situations. Clear and easy to understand basic principles.
  M. Shelly
Dabbagh & Associates
"Very informative, shows how everything hinges on your responding in the correct way.
  A. Hoke
"Good course with alot of interesting content.
  T. Moore
Peel Regional Police
"Very informative, easy to listen to the instructor.
  A. Clarke
Mercury Radio Arts
"The course was very informative and well taught.
  S. Stoll
"Informative for individuals involved in security and law enforcement related fields.
  C. Spence
Vanderburgh County Sheriff Office
"A lot of good information presented in an easy to understand format.
  S. O'Connell
Al's Security Patrol
"Excellent introduction to a very important subject matter. The course is short but packed with valuable information.
  C. Wretfors
"Excellent introduction to a very important subject matter. The course is short but packed with valuable information.
  C. Wretfors
Swedish University of Agricultural Science
"Clear, to the point and great information for everyone! To listen and understand all situations should be standards for everyone today. I believe many individuals today do not understand the importance of communications. Thank you for the great course!
  B. Wolfe
Wackenhut Corporation
"The instructor was very knowledgeable in his area of expertise.
  H. Robinson
Department of Homland Security, USCG
"Excellent introductory course, the simplicity might be deceiving but everything is of great importance, no superfluous information here.
  N. Gazis
ES.DI.KEY Security
"The course, instructor, and material were very good.
  E. Clark
"Throughout the course, the explanations were very detailed and gave you a very good overall understanding of what to expect in crisis negotiation situations.
  L. McTeague
Red Cross
"The instructor was very knowledgeable in his area of expertise.
  H. Robinson
Department of Homeland Security USCG
"Very informative and educational and great verbal communication regarding the first responders role in dissolving a crisis situation.
  K. Haneke
"The course had a wealth of information. Very useful in everyday tasks as a police officer.
  J. Alvarez
Broward County Sheriffs Office
"It's a good first introduction course which gave me a basic idea, understanding, and (hopefully) will help me deal better in the event that I find myself in a crisis.
  A. Potrzebowska
"Thorough and concise.
  D. King
"It was well organized and well presented.
  R. Shuster
"The tips on ways to positively interact with the subject were very helpful as was the suggestion to ask directly if someone appears to be contemplating suicide.
  G. Robson
Commonwealth Mediation Group
"Good information for those first responders with no background in the subject.
  E. Gipson
Jormac Aerospace

Click the button below to enroll in 'Crisis Negotiations for First Responders'


Average Student Rating:
50 students rate this course:



Restriction Level:
Level 1 - Open to the Public

Corrections Personnel, Law Enforcement Officers, Security Officers

Expected Completion Time:
2 hours

10 questions, multiple-choice

System Requirements:
PC: Windows 98 or above
Macintosh: OS X or above
Linux: Flash 7 browser plugin & accelerated X
Browser capable of supporting Flash Player 7 Macromedia Flash Player 7 or later - Click here to get the latest version of Flash Player.
128 MB RAM
Pentium III 600 MHz or faster processor / OR Mac G4 600 MHz or faster Audio capability
High speed Internet - ADSL, Cable, T1+ (>=512 kBps)

Click the button below to enroll in 'Crisis Negotiations for First Responders'